How well is the SDDOT doing, customers provide input!

In 2021, the South Dakota Department of Transportation (SDDOT) conducted a Statewide Customer Satisfaction Survey of residents and key customer groups including senior citizens, truckers, farmers/ranchers, and emergency vehicle operators.

The purpose of the assessment was to gather statistically valid data from residents and persons who impact transportation decisions in the State of South Dakota to help identify short-term and long-term transportation priorities for the Department.

The survey findings presented in this report will be used as part of SDDOT's ongoing strategic planning process. SDDOT has completed statewide Customer Satisfaction Surveys since 1997.